At Scentie, we stand behind the quality of what we send out.
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery. Include your order number and a clear photo of the issue so we can review it promptly.
Due to the nature of fragrance products, we do not accept returns for items that have been opened or used, unless there is a confirmed defect.
If a product qualifies for a replacement or refund, we’ll guide you through the next steps. Approved refunds are processed back to the original payment method.
We encourage customers to review product descriptions carefully before purchasing. If you have questions before placing an order, our team is always available to help. Simply reach out via our live support chat.
Our goal is simple. You should receive exactly what you ordered, in the condition you expect.