Billing & Payments

What payment methods do you accept

We accept secure online payments through trusted payment providers like paystack and flutterwave. You can pay using supported debit and credit cards during checkout. All transactions are processed through encrypted payment gateways to ensure your details remain protected. We do not store your card information on our servers. If you experience any payment difficulty, feel free to reach out before attempting multiple charges.

Is my payment information secure

Yes. All payments are processed through encrypted and PCI-compliant payment providers. Your card details are handled securely at checkout and are not stored on our website. We prioritise transaction security so you can complete your purchase with confidence. If you ever receive a suspicious message claiming to be from Scentie, contact us directly before responding.

Why was I charged more than once

In some cases, your bank may place a temporary authorization hold if you attempt payment multiple times. If you see duplicate charges, first check whether one of them is pending. Pending authorizations typically reverse automatically within a few business days. If both charges are completed, contact us with your order number and payment reference. We’ll investigate and resolve it promptly.

Can I use a discount code

Yes. If you have a valid discount code, you can enter it during checkout before completing payment. The discount will be applied immediately if the code is active and meets the campaign conditions. If your code isn’t working, double-check spelling and expiration date. Some codes may be limited to specific products or time periods.

Why isn’t my discount code working

There are a few common reasons a discount code may not apply: - The code has expired - The code is limited to specific products - The minimum order value hasn’t been met - The code has reached its usage limit If everything appears correct and it still isn’t applying, contact us before completing your purchase. We’re happy to clarify.