Scentie Support
Thoughtfully prepared answers to help you get the most from your Scentie experience — from choosing your scent to delivery and care.
Search for the articles here or browse the categories below.
Brand information and support guidance.
What is Scentie
Who is Scentie for
Do I need an account to shop with Scentie
Can I buy Scentie as a one-time purchase
Which cars does Scentie work with
Understanding how Scentie works and how to get the best from it.
What’s the difference between the Wood, Stone, and Metal
Are the Scentie blocks pre-scented
What is the small vial in my kit
How long does each Scentie block last
How do I refresh or re-scent my block
How to use and care for your Scentie properly.
Will Scentie damage my dashboard, visor, or upholstery
Where is the best place to install Scentie
What should I do if the oil spills
Is Scentie safe around children and pets
How should I store extra scent blocks or refill oils
Everything related to checkout, shipping, and tracking.
How do I place an order
Where do you deliver
How long does delivery take
How can I track my order
What if my order arrives damaged or incomplete
Payment methods, billing questions, and refund information.
What payment methods do you accept
Is my payment information secure
Why was I charged more than once
Can I use a discount code
Why isn’t my discount code working